Upload your permit issue. Get clear next steps.
Upload the notice, screenshot, permit record, photo, or message related to your permit issue — or briefly describe what happened. We’ll review it and help you understand what may need to happen next.
Whether you understand the issue or not, start with the notice, screenshot, photo, permit record, or message you already have. If you do not have a file, type a brief description of what happened.
Whether you know the issue or not, start here
Some homeowners know exactly what the problem is. Others only have a notice, screenshot, inspection note, or message they do not understand.
Either way, you can start with the document, photo, permit record, or message you already have.
The goal is simple: understand what needs attention and what may need to happen next.
Three simple steps
- 01
Upload the document or describe the issue
Upload a DPP notice, HNL Build screenshot, inspection note, correction comment, permit record, photo, escrow message, lender message, realtor message, or brief description of what happened.
A clear phone photo is fine.
- 02
We review what you sent
A local architectural professional reviews what you sent and looks for the issue that may be holding things up.
This may include missing drawings, permit records, zoning concerns, inspection notes, correction comments, or City requests.
- 03
You get clear next steps
You receive a plain-English explanation of what the issue appears to involve and what may need to happen next to move it forward.
This may include what the City is asking for, what document may be missing, what information should be gathered, or whether professional help may make sense.
Start with any of these
A phone photo is fine. A screenshot is fine. A brief description is fine.
- DPP notice or letter
- HNL Build screenshot
- Correction comments
- Inspection note
- Permit record
- Plan review comments
- Notice of Violation
- Stop work notice or red tag photo
- Property photos
- Escrow, realtor, lender, or appraiser message
- Old drawings or permit documents
- Brief description of what happened
What you get back
The goal is to help you understand the issue clearly and see what may need to happen next.
- What the issue appears to be
- What document or record may matter
- What the City may be asking for
- What information may be needed next
- What may need to happen to move the issue forward
- Whether the issue looks simple or more involved
- Whether professional help may make sense
This is not a promise of approval or a guaranteed timeline. It is a clearer starting point.
Here is what this can look like
A homeowner is selling a house. The buyer’s inspector finds work that may not match the permit records.
The homeowner uploads the inspection note, a few photos, and the permit record.
After review, the homeowner gets a clearer explanation of what the issue may involve and what should be checked next.
Upload the document or describe the issue
Upload a DPP notice, HNL Build screenshot, inspection note, correction comment, permit record, photo, email, or message — or briefly describe what happened.
No Obligation
Start with the document in front of you
You do not need a perfect explanation. Upload the notice, screenshot, photo, permit record, or message that started the concern. If you do not have a file, briefly describe what happened.